After-sales service refers to the ongoing support and assistance that a business provides to customers after they have purchased a product or service. It includes resolving customer complaints, offering technical support, providing maintenance services and addressing product issues or defects.
After-sales support, sometimes called after-sales service, is any service provided after a customer has purchased a product. After-sales support may be provided by a retailer, manufacturer, or a third-party customer service or training provider. Typically, examples of after-sales service include support regarding warranty service, training, or repair and upgrades.
Although we build equipment that’s very easy to operate and maintain, we believe that training is an integral part of your new product purchase. When you receive a sweeper or pothole patcher, we ensure that part of the package is both operator and maintenance training.
